FAQ

Frequently asked questions

Shipping

When will you ship my order?


Most orders with in strock items with ship out within 24-48 hours. Pre-sale orders will ship as soon as an item is in stock.




How long does it take to receive my order?


Most domestic orders take between 3 and 5 days to reach you, depending on your location relative to Cincinnati, OH.




Delayed/Lost Shipments


Occasionally packages will be delayed or late in delivery. Please frequently check the tracking information contained in your shipment notification for updates.

It is not the responsibility of The Spooky Shop to track every item. If a shipment appears to be delayed, we strongly urge contacting either the carrier for assistance, or your local post office to see if it has already been delivered by USPS.

We are also not responsible for packages shipped to incorrect addresses, nor are we responsioble for packages that show as delivered while they are left outside your door, at the front desk, or any other receiving party.





Refunds

Refunds?


Apart from size exchanges and defective items, all sales are final, and no refunds are given. Generally speaking, most sale items, special editions, and pre-order items do not qualify for return or refund, due to limited stock. Exchange items are not guaranteed in-stock. The Spooky Shop does not offer refunds or exchanges for items lost or damaged after purchase.

Please reach out to us to see what we can do for you in these cases!




Do you offer echanges?


Apart from size exchanges and defective items, all sales are final, and no refunds are given.





Out Of Stock

A t-shirt that I want is out of stock, will you get more?


For most shirst yes, if there is a print or design that you really want in a certain size please reach out to us and we are happy to work with our printer to get you exaclty what you need. For SALE SHIRTS / SPECIAL EDITION these a limited to certain runs and may not be available once they are sold out.





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