Refund Policy

Overview

At The Spooky Shop, many of our items are made just for you. Because of this, our return and refund policy is a bit different from traditional retail.

Please read the following carefully before making a purchase.

Returns

Non-Returnable Items

The following items are non-refundable and non-returnable:

Made-to-order items (most t-shirts, hoodies, and wearable merch)
Limited edition items
Sale or discounted items
Items that have been worn, washed, or altered

Damage or Incorrect Items

If you receive an item that is:

Damaged
Defective
Incorrect

Please contact us within 7 days of delivery with photos of the issue.

We will do our best to work with the shipper if damaged for a replacement.

Refunds

Once your return is received and inspected:

Approved refunds will be issued to your original payment method
Please allow 5–10 business days for processing

We do not issue refunds for:

Items still in transit
Packages marked as delivered by the carrier
Incorrect sizes ordered by the customer

Order Changes & Cancellations

Because many of our items are made-to-order:

Orders cannot be canceled or changed once production has begun
If you need to make a change, contact us as soon as possible after placing your order

Shipping Issues

Customers are responsible for providing accurate shipping information
We are not responsible for delays caused by shipping carriers
We are not responsible for lost or stolen packages marked as delivered

Exchanges

We do not offer direct exchanges at this time.

If eligible, you may return your item and place a new order.